Sky Cig Review
Sky Cig have just announced a few changes to their company which are due to take place in March (been delayed but is due soon according to Sky Cig customer services in comments below). The first and what I think is the biggest addition is telephone support, as it stands at the moment contact can only be made via email which isn’t ideal for many current customers that have encountered problems.
The second is the addition of staff in both the support and shipping departments. These can only help smooth out the whole Sky Cig order process and will be good to see the improvement this will make!
Sky Cig in Action
Sky Cig Review – Is This An E-Cigarette Worth Buying?
Sky Cig are one of the bigger UK based electronic cigarette suppliers that on the surface appear to be on a par with the big companies you see in the USA. They are also touted by many different electronic cigarette review sites to be the best available in the UK. I was intrigued….so I was straight over to their website to by myself a shiny new Sky Cig starter kit! Lets take a closer look at the product.
Packaging
I placed my order on a Saturday and my package arrived on the Wednesday so a good start there. What you get is a quality magnetic flap box, similar to Green Smoke, inside is the USB charger, wall charger and the rechargeable carry case that contains the two batteries. You will also have a small box containing your cartomizers.
The e cigarette hard-case case itself (the one that looks like a cig packet) has a quality soft feel to it and also allows you to carry one full electronic cigarette, charge your extra battery and carry 5 spare cartridges at the same time. There is very little chance you will run out of power and be stuck for a smoke with this package!
First impressions, yeah… i’m liking the Skycig.
Battery/Responsiveness
Ok, time to fire it up and see what it’s like!
In your kit you will receive 2 batteries as standard, perfect for rotating your batteries.
The actual charging process works different to that of the E-Lites. With the Sky Cig you charge the actual cigarette case which then in turn charges your e-cig battery. This is a definite plus point over the E-Lites and Green Smoke in that you can give your battery a charge whilst your out and about without the need to plug it into a main power source. The likelihood of you getting caught short, in a smoking kind of way, is greatly reduced!
Battery Size
What I really like about the Sky Cig batteries is the sizes, out of all the brands reviewed so far they are the closest to the the size of a real cigarette, with the cartomizer attached they are very similar in size to the real thing.
The battery is very responsive, produces a decent amount of vapour for the size and on the model I have the tip light is orange. According to the website they are lithium ion batteries that will last for about 1 hour when fully charged, remember the battery only activates when you inhale.
The only thing I found that was a bit annoying is that the battery can be a little too responsive. There were a few occasions I found the battery igniting just by moving the Skycig about too quickly. UPDATE: It has been brought to my attention that they have addressed this issue with the batteries and no longer have this problem.
Overall though it performed well but keep in mind that due to the size of the batteries they will need charging on a more regular basis.
Vapour/Flavour
As mentioned on briefly before, the vapour that the Sky Cig produces is good, for such a small battery (in comparison to other brands) it really does the trick. Sky Cig claim that the new cartomizers are the equivalent to one pack of cigarettes. So at £8.99 per pack of 5 it provides pretty good value.
In the starter kit they supply you with 5 sample cartridges of all the flavours they produce. I tried them all and without going into full graphic detail here what i thought: Vanilla (not having it, should be left to ice cream). Cherry (surprisingly good actually, tastes like cherries! For some reason i didn’t think it would??). Menthol (i used to have the odd real menthol cig at one time and this does a good job of it, nice flavour but not much of a throat hit).
The remaining two are the tobacco flavours, which are the Marlboro and the Classic Tobacco. These two flavours are quite similar to one another with the Marlboro maybe having a slightly fuller flavour, both give a nice ‘throat hit’ which i like.
I actually got an aftertaste that reminded me of the coffee flavoured chocolates you used to get in a box of Roses! That could just be me having a strange sense of taste though, still not sure if I like it though.
I used to smoke Marlboro lights and it didn’t take me on some nostalgic Marlboro smoking trip, so if you are expecting them to taste exactly like the real thing you may be disappointed. In fact there are no e-cigs that i have tasted that taste exactly like the real thing, I don’t necessarily think that’s such a bad thing though!
When you try new flavours and this new way of delivering your nicotine hit it can be strange at first but stick with it and you will be thankful you did!
Just keep one thing in mind, the flavours really are a personal preference, i’m not claiming to be right or wrong just letting you know what worked out best for me.
So, overall, I preferred the classic tobacco. Good throat hit, good vapour and the flavour was decent enough once I got used to it. If you like a menthol flavour then I found these to be a lot better than the Green Smoke menthol cartomizers I tried.
SKy Cig Starter Kits
Sky Cig only offer one electronic cigarette kit which does, to be fair, include everything you need to give it a go and get started.
At the time of writing it costs £49.99 with which you get the Skycig rechargeable case, 2 batteries, 5 cartomizers (5 flavours) and 2 chargers. You will also get full instructions on how to operate the e-cigarette.
They also include a coupon for 15% off your next order.
Click Here To See The Sky Cig Starter Kit
Returns/Warranty
Sky Cig offer a 30 day “No Questions Asked” money back guarantee if you are not happy with your electronic cigarette starter kit for any reason. This all sounds great but there are a few things you need to keep in mind, one of them being a “£15 processing and restocking fee”. So if you are buying the Skycig to give it a try and hoping to get all your money back you may be disappointed.
They also have a limited 30 day and 1 year warranty. In short, the batteries and vapourisers are classed as consumable items and will be covered by their 30 day warranty and the wall adaptor, USB chargers and charging pack are covered with their 1 year warranty.
For full up to details though you will need to check there website.
Customer Service
The Skycig company makes a point of saying that they are very much focused on providing an exceptional customer service, err.. service!
So, I thought I would test out their response times and see both how quick and how helpful they are. I sent them an email claiming I had a problem with my battery not working properly and asked them what I should do.
The email was responded to in 92 minutes which, in my eyes, is a rapid response by anyone’s standards. They also gave me good instructions to solve the problem and offered to replaced the battery if none of what they suggested worked. The tone of the service rep was good as well, felt like they actually did give a shit!
Its worth noting that their website also has an in depth QnA section that covers most questions.
The only thing that I did find strange was the lack of a contact phone number and contact form on their website. This could be a problem if there are any issues and you need to contact them quickly, in the future it would be good to see a phone number on site!
Overall though, Sky Cig customer service was good via email.
Discount Coupons
Yes there is! Check out our Sky Cig discount code at the top of the page!
Summary – Are Sky Cig Electronic Cigarettes Recommended?
Overall I have got to say I am impressed with the Sky Cig electronic cigarette, even though they only have a small offering they really do try and focus on making what they do have a very good product. It’s not perfect by any means but no electronic cigarette brand is. The vapour volume is very good across the range of flavours, the e-cigarette case is quality and the electronic cigarette itself is comparable in size to a normal cigarette ( if that is something you are looking for) and they have a customer service team there to back you up should you need it!
The only downside for me was the flavour which I didn’t particularly like but having said that I have a friend who uses the Skycig and he likes it! All comes down to personal preference on the flavour front.
Final Sky Cig Review Verdict:
Bought my starter pack at a concession in a shopping centre. It was great.
Not to labour on about abysmal customer services. I didn’t like the two pack extra batteries I bought because they don’t hold a charge and even if I charge them that day, they lose there charge by the time I need to change.
Worst complaint, and I am veering towards the scam definition here. The cartomisers in my starter pack easily lasted me up to two days so 30 cigs according to skycigs claim of which would fit wth my 15 a day habit.. When I ordered my first set of refill cartomisers, they too lasted well.. However, my last three boxes have lasted about 5 cigs each. Including P &P this makes them more expensive than the equivalent packs of cigs 5 cigs x 20 packs = 100 cigs or £33.50. Compare this to 3 packs of cartomiser refills + P & P £29.85. which equates at 5 cigs per cartomiser = 75 cigs.
Furthermore, one of the boxes on opening showed clear signs of leakage of the liquid nicotine. I emailed skycig. I was told “Nine times out of ten, after a small leak the Cartridges are not damaged and are perfectly fit for use. All you need to do is clean off any excess wetness you can feel on the exterior and the screw in attachment at the bottom and use the dry Cartridge as normal.”. So what about all the nicotine that should be in the cartomiser but has now leaked. Even less nicotine in the cartomizer then.
When I say I am veering towards ‘scam’ I have contactd my local Trading Standards who will test the cartomiser for me to calculate the amount of nicotine in it.
I am so disappointed, I have cancer and must now stop smoking, I thought I had found something that would lengthen my life. Now I’ll be back to the local market where the e cigs they sell have no CE or kite mark but if I think I am being ripped off, he is standing right in front of me – when one of his packs of refills leaked he changd it on the spot. Go ahead, sue me. Good luck to you. If you can find any assets you are welcome to them. Anyway I’ll probably be dead by the time it goes to court.
okay/but expensive/ best one ive tried tho
i do enjoy smoking as such/but not what gos with it so decided to try these, i l;ike the case/charger but find thecartomisers/refills /replacement cigarette whatever dont last long, i usually smoke about 15 a day, but with the life of these it would be too expensive to continue, theres no way one of these is equilavent to a pack of 20 so i dont think i will be continuing with them, although i would like to, however mentioned to one of my close friends who has no pc but seems interested, and may treat him for his birthday next month, with a starter pack, would like to say delivery was as you said, yours b foster
Hi Folks, Chelsey from SKYCIG Support here.
Just wanted to say thanks for the continued feedback with regards to SKYCIG – we’re happy to see that people are continuing to make the switch to electronic cigarettes and are enjoying the SKYCIG experience!
We are continuing to make improvements with our Customer Support department and are now offering a call back service. Just drop us an email with your phone number and a brief comment about the nature of the query and we will be in touch.
We are always keen to hear feedback from our customers with regards to the operation of the SKYCIG or for flavour suggestions that they’d like to see us bring to the range.
If anyone has any further questions about issues raised in this thread please get in touch with us through support@skycig.co.uk so that we can resolve any issues you may have as soon as possible.
Have recommended it to several friends
Smoked for over 38 years and so far so good no fags for two weeks
The order arrived quickly and so did my refills. No complaints there. I was a 20 a day smoker and enjoyed it but resented the money. This is the next best thing and really feels like I have had a cigarette it’s great not having to go out in the cold and rain and I have noticed I’m slowly cutting down on the times I use it.
ive put 1 for customer servise cause ive never contacted them but i do get emails saying they have improved it and they are creating new flavours but i iam very impressed with what i got, you get 5 flavours to try there all good except the vanilla i dont see the point in that 1 but what ever floats your boat
good product. shame about the flaws
I have just ordered my last lot of skycig cartomisers. Am fed up with constant flat batteries and cartomisers that last half a day (not a heavy smoker) Im off to Liberro. Great prices. Telephone contact and online live chat.
Trial pack 5 flavours 12 mg strength
Order arrive at good speed and impressed with the package. The general thought is to try and give an honest try. Pluses are the recharge via USB I like a lot, on the dislike is either I need to puff 2/3 times to feeI can inhale and think I am smoking a normal cig, so the claim that each refill is a packet of cigs means that I am wasting 2/3rds. I keep the battery charged and no flashing end light to say using too quickly. I will order a refill at the max strength as I have smoked for 40 years. Overall not a bad product to help change smoking habit and possibly cut down or stop. John
Just like smoking but no smell
No smell no tar clean teeth and no bad chest!!!
Just like a cig but no tar!!
U have still got to want 2 stop smoking if u dont want to stop then dont waste your money and time!! First day use a patch with the skycig then after that its all good!!!
just the ticket :)
So to wrap up. Nice assembled product and good vapour/ throat hit with tobacco flavours, menthol is yummy too. Not keen on vanilla or cherry, but that’s just me liking tobacco! Have used for 3 months now and it’s all good. Just remember to pop case on charge when you have your morning coffee and you’re good to go. Am going to invest in USB charger and another battery as it would be nice to charge individual battery when at computer that way I wont need to keep charging the case. Customer service (E.mail) were brilliant and quick to respond when I thought I had faulty PCC, felt a bit foolish when found out it was fully charged straight out of the box !! Got my kit 3 days after ordering and after 35 years on 20+ roll ups a day I haven’t smoked since. Well just one after using skycig for a week and it tasted foul. And no, I don’t work for skycig!
best chance of staying off the ciggies :)
I have tried so many times in the past to stop smoking. Every product was used and discarded. I actually enjoyed smoking, but wasn’t keen on the smell, the cost or the health problems. Due to rising prices, i had to make the decision to stop…again. Stayed off the cigs for a while, but knowing my pattern of looking for the habit i decided to opt for the electronic cig. Think i checked out reviews for every one on the market, before deciding to try Skycig.
And for me it was the best decision i’ve made. i placed my order on a friday night, which is not the best time to order, but received my 1st kit on the wed, which i thought was pretty good going. tried to charge the case up and found it was already done. big plus point, the batteries were also ready to use, which meant i didnt need to wait to try it out.
all good so far. i have been using the skycig for nearly a month now, and i would highly recommend this product to anyone who wants to change to the healthier option of smoking.
ordered a 2nd kit for my boyfriend on a tuesday night, and received it on the friday. fantastic delivery speeds. not had any problems so far,
i will continue to order cartomisers, and also to recommend this product to others. i cant fault them and hopefully the good service will continue.
and lastly? i have not even contemplated reaching for a real cigarette in 13 weeks
No probs with my starter kit order
I am a new e cig user and 2 wks ago bought the wicked tornado tank starter kit after stumbling across one of thier retail outlets and never tried an e cig until then.
I was a light smoker only smoking 5-10 a day and enjoyed smoking but hated the rising costs and failed to give up using patches or plastic nicorete substitutes in the past.
One try of the wicked unit and I was sold as it was so realistic – I have been happily using the tank system since and praising the marvels of it to my smoker friends – the only problem I’ve had was refilling the cartridge unit with the liquid which went all over my hands after trying to get the plastic stopper off the refil unit.
I had only tried the tobacco flavour so when I’ve seen the offer for this sky cig kit I jumped at the chance to try out an easier kit and the sample flavours are a great idea.
I ordered my unit on the Saturday and recieved it this morning so 10 day wait but after setting up the kit so well worth it !
I have put the menthol cartridge on first and prefer it already to the tornado tank for many reasons, the unit looks more like a ciggie although mine has a blue tip when lit ! And I love the storage ciggie packet style to put all the carts and battery units in.
Looking forward to trying the cherry flavour next but the menthol flavour is very impressive to compare to the few menthol ciggies I have had in the past.
So no more liquid leaks hopefully for me (or broken nails trying to flick off the plastic lid on the tank system) and sky hopefully will continue with a good service when I order my replacements
So glad I got one of these
Smoked around 15 a day for the past 8 years. Tried to quit using patches etc, but nothing ever worked. Got turned onto SKYCIG by a mate who let me have a go and decided to give it a bash.
Staff helped me with some questions I had before I placed the order. Kit arrived quickly and was sent with a tracking number.
Hope that they bring in some new flavours soon – wasn’t too keen on the Vanilla one but loving the Cinammon at the moment. Never was keen on real menthol fags but the flavour is quite nice on these.
Have been letting all my mates have a go and think they’re all quite keen to ditch the fags and switch to ecigs.
SkyCig not changed but the customer service has improved greatly.
I ordered 2 starter packs and refills just before the Easter holidays and they arrived 2 days later, which after reading some of the above reviews was a surprise. Unfortunately it appeared that the Royal Mail kindly offered to test out one of the packs for me and consequently I only received 1 starter pack. I emailed support on the delivery day (Saturday) and received a mail back immediately apologising and offering a replacement. The replacement was held up slightly by the Bank Holidays but as promised the replacement duly arrived. They could not have done anymore so well done fro customer support.
As for the SkyCig itself the Tobacco flavour is slightly harsh for my taste and hits the back of my throat, the menthol is the milder and probably the one I will go with. The batteries could do with lasting longer but that would then mean a larger cigarette so a trade off is always going to happen
All in all I am happy with the product and the customer service.
Just started folks -wish me luck!!
Just got my starter pack – earlier than I expected. It’s up to me now – have read reviews etc. Find it strange not reaching for an ashtray!! Wish me luck xx
Good luck! Let us know how you get on!
What can i say it does the job well
i ordered my sky cig on the 17/3/12 and received it on the 20/3/12 so as for delivery and speed i cant fault them in any way shape or form, as for the flavours they have i loved the menthol and the cherry ones but the tobacco taste nothing like a normal cigarette, the closest thing i can alike them to is coffee?!?!? Sadly tho there is not enough choice in flavours for me and as i have just found my town has a dedicated shop for us avid vapers i found myself boiling the carts and adding my own flavours (which in all honesty is a pain and takes forever) id be much happier if i could just buy a pack of blank carts and fill them with the strange and wonderful flavours I’ve recently been enjoying, I mean is it that hard to sell a pack of blanks for say £5 that way they may find more people buying them as either there standard e-cig or as a backup for nights out where you don’t want to look like your using a mini bong in the middle of a pub/club (and yes my friends who have things like the screwdriver and the tornado etc and have had to spend 10 mins explaining to bouncers that they are not doing drugs in the middle of the club)
I know what you mean about the coffee flavour tobacco taste, i got used to it after a while though!
If you are looking for refillable carts then take a look at Jacvapour (review:http://www.ecigclick.co.uk/jacvapour-review/) They sell pre-filled, empty carts and e-liquid so you get the choice. batteries are good as are the tobacco flavours
Reading the reviews I may be one of the lucky ones. ordered starter kit and 1 pack of refills on Sunday 26/03/12 and arrived 29/03/12. did not start using till today, Friday 30/03/12. was so impressed that I have ordered another starter pack for my wife and three sets of cartridges. Have not picked up a real cigarette all day. This is a good product. and I would recommend it to anyone who wants to get off real cigs. As long as delivery is on time I will continue to use this product. will post again if I have any delivery or customer service issues All in all so far has ticked all the boxes for me.
Hi Foks,
Patrick from SKYCIG Support here. Just wanted to say thank you for the review at the top of this thread and all of your comments and feedback. We have had a few issues with Shipping and Support in the past which prompted a massive overhaul of our Shipping and Customer Support departments. We are also (as it says in the update) going to have telephone support in the next coming weeks and are currently able to call you if you are experiencing a issue that cannot be resolved over email.
If anyone has any further questions or queries about issues raised in this thread or any others that they may have seen please get in touch through support@skycig.co.uk. I will also be looking in on here every so often and will attempt to answer any questions that you might have.
I also noticed that is a reply option on this forum in your comments, whilst I understand that some of the above posters may not wish for a reply and feel their matter is closed if any of you would like a reply I would be more than happy to discuss any outstanding issues that you may have and to do whatever I can to resolve these.
I can only apologise sincerely for any of the above mentioned failings on our part, we take full responsibility for this and hope that the reassurances we have made about current and upcoming improvements may help to set your minds at ease.
As a company we are now putting in all possible resources to attain the highest possible standards in every area from Support to Shipping and hope that the efforts we make here will soon become apparent for the benefit of all of our customers.
Again if there is anything that we can help with please don’t hesitate to get in touch with us at support@skycig.co.uk
Good product pitty about build Quality
My initial two Batteries failed, they where replaced by two extended ones ( blue tipped ) which I do not like plus they do not fit the Case, unfortunately when carrying the case the lid broke due to nut being able to close correctly.
Have been trying to resolve these issues with no joy as yet
Good vapor and flavors. Poor build quality and abysmal after sales service.
One of the two batteries in my new starter kit failed to work from the outset. I returned it. Over a week has gone by since Skcig received it. Nothing. You can’t speak to anyone, just email them and then wait… It’s a shame as the vapor and flavours are very good. The battery performance is extremely poor so it’s pretty essential to have a spare ready and charged up. I would not recommend this product. There are better, more robust models on the market who truly offer a decent after sales service.
Do Not Buy You have been Warned! To add no axe to grind only the truth!!! 30 day money back - £15 re-stock fee on all orders.
I have bought a V2 on all fronts the V2 Ecig wins hands down….flavour, taste, vapour and the endless options…money well spent!
All SKY care about is your money nothing else, please look at the product range available at V2 website, plus check out youtube for vapir production and flavour tests by real people not the SKY-ECIG(Blu-ECIG marketing rubbish and hype.
Bottom line Guys and Girls, my email thread with the SKY company.
Email thread with SKY E-CIG
Peter,
The order was reshipped. The new order ID is #67171.
Thanks,
Alison
On 22 February 2012 07:09,
Any further news???
Sent: 21 February 2012 11:43
To: ‘SKYCIG Support’
Subject: RE: Order update.
Hi Sheryl,
Thanks for getting back to me….
From: SKYCIG Support [mailto:support@skycig.co.uk]
Sent: 20 February 2012 17:11
Subject: Re: Order update.
Peter,
I truly apologize for the inconvenience. We’re checking this out with Royal Mail. Kindly reconfirm your complete shipping address in case of loss and we have to reship.
Thank you,
Sheryl
On 20 February 2012 23:43,
Hi Sheryl,
Royal Mail state quite clearly there has been no collection from your company, some is lying to me and this is shocking to be treated like this.
I have been nothing but fair with all email correspondence and end up getting treated like this!!!
Can you please escalate this…..
Regards
Peter
From: SKYCIG Support [mailto:support@skycig.co.uk]
Sent: 20 February 2012 15:10
Subject: Re: Order update.
Dear Peter,
Thank you for the email and I do apologize for the inconvenience. Royal Mail’s website may not have updated, thus the same message appears. Kindly give them a call at 08457 740 740 to further check on the status of your parcel and let us know of the result.
Kind Regards,
Sheryl
On 20 February 2012 18:00,
Hi Sheryl,
I got the email tracker conformation FF346391782GB
An keep getting this error message………..
The sender has advised us that item FF346391782GB will be posted into the Royal Mail network on the 2012-02-16, I’ve tried since the 16th and keep getting the same error, according to royal mail it is not in there system yet, so the question is why have I been dispatched a code without the product?? This is pointless……
Really starting to get frustrated……..
Really disappointed SKY CIG customer.
Sent: 15 February 2012 12:02
To: ‘SKYCIG Support’
Subject: RE: Order update.
Hi Sheryl,
Many thanks for this response!!!
No worries from me! Stuff happens!!!
Have a nice day Sheryl.
Regards
Peter
From: SKYCIG Support [mailto:support@skycig.co.uk]
Sent: 15 February 2012 11:32
Subject: Re: Order update.
Hi Peter,
I am truly sorry that you are experiencing a delay in receiving your SKYCIG order. Unfortunately your order has been delayed due to a logistics issue that has caused us to be temporarily out of stock. This issue is currently being rectified and we are working to get all our back orders sent out as soon as possible.
Once your order is shipped, you will receive a dispatch email confirming this. I understand that this is an unreasonable delay and that it must be very frustrating. I can only apologise and assure you that your order will be sent first class and we will get it to you as soon as we possibly can.
Unfortunately these circumstances were beyond our control, and I cannot apologise enough the inconvenience that I’m sure this must have caused you. Please let me promise that we are doing all that we can and have all hands on deck to get us back running smoothly and your order in your hands in the quickest possible time.
We are hoping for your continued patience and understanding.
Kind Regards,
Sheryl
On 14 February 2012 18:09,
Order Information
Order Number: 00062181
Order Date: Tuesday, 07 February 2012 14:58
Order Status: Confirmed
Hi Guys/Girls,
Please can I get an updated on this order?????
Regards
Peter
Please pass on the good or bad news!!!!
The future is bright the future is V2.
I haven't smoked a normal cigarette since I got it.
Since I got my skycig I haven.t had any cravings for normal cigarettes and the charging case means you don’t have to worry because you can charge batteried and carry spare refils in a case the size of a fag packet which is something we’ve all managed to carry for years!
good product ,useless delivery ,huge price rise
look else where huge price hike ,gone from 8.50 to 10.. pound ,3 weeks plus for delivery ,poor batteries, ordered two new neither worked from day one ,the norm start selling at decent price the jack price up knowing that if you change brands you will have the start up price to pay again
great ecig well made
on the whole great product been using e cigs for over 2 years and have tried alot of different ones but sky cig is the best one at the moment not problems with dilvery at all in fact the last couple have been quicker since there changes.The battery is the only down side still good but does not last as long as i would like maybe introducing a longer battery with more power would be good for the heavy egig user carts are brill and taste great finally really pleased would recommand it big time.
Great product...first time ive ever been able to stop smoking
Has stopped me smoking for the first time in my life.
Was feeling brilliant about the whole situation until my last delivery of suspect cartomisers with only half life at best????
Passes the Taste Test for me
I’ve smoked about 15 cigs a day for 30 years and thought it was about time i had a go at giving up. I tried the E-LITES about a week ago and although i cut down I wasn’t impressed by the flavour of them ( a bit plasticy ). After reading some good reviews about Skycig I bought a couple of batteries and a pack of the Classic Tobacco cartomizers. I have to say that I am impressed a lot more with the taste of these and that for me is the first BIG obstacle manufacturers have to address to convince smokers to switch to electronic cigs. It is the closest I , in my limited experience admittedly , have come to the real thing so I can’t see any reason for trying something else yet. After passing the taste test the next thing that will take getting used to is HOW you smoke them ! When you have a cig..you smoke it , you stub it out and have another when you feel the need..simple. With these they are ‘always on’ so to speak so I find at the moment at least I am having a ‘ continuous’ smoke ! Whether this will revert to a normal pattern of smoking I don’t know but at least I know it is healthier ! They should make one that allows you about 15 puffs and then somehow switches off for a bit signalling the end of your fag.
As for the product itself I think it is very good. The size of it is close to that of a real cig which is a bonus and it has a RED light at the tip ( can’t for the life of me understand why some e-cigs have Green Lights on the tips…a real turn off in my book and totally defeats the intention of a ‘realistic smoking experience’ ) . The vapour it gives off when you smoke it is very realistic and a good quantity and the ‘ HIT ‘ when you draw on the cig is very close to that of a normal cigarette so another obstacle overcome in my view. There is also if you listen closely a little fizzle effect like something burning which is clever. The only thing I was surprised about is that the battery didn’t last too long and had to be recharged after a few hours but I’m not sure whether this was due to the way I was smoking the Skycig. Having said that it only took half an hour to charge up again so it isn’t a major issue in my book and let’s face it , if it helps you to stop smoking the weed then little things like that don’t matter do they?. I cannot comment on the special starter pack they do because I opted to but the basic cig and charger as it was cheaper to do so and I didn’t want to ‘waste’ 50 quid ! Having now tried them I would not have been disappointed so I may now get the pack and wall charger and stuff. I won’t be going for the different flavours though as to be honest I don’t really see the point myself. Some people will though and that’s good as it is all down to preference but I will stick to the classic tobacco and possibly try the marlboro.
I have seen some of the reviews on here about the bad service…all I can say on that is that I ordered mine on Thursday 1/3/12 and it arrived on Monday 5/3/12 which is pretty good. I’ll see what it’s like when i order some more cartridges!
All in all I would reccommend the SKYCIG to anyone trying to give up as,for me, it passes the First and most important test of ANY E-cig…IT TASTES OK ! The rest of it is down to your personal choice.
Good experience with SkyCig
I’ve been smoking since I was 15(I’m 48),and I don’t remember ever having a day without a fag.
Since getting the Sky Cig I’ve been fag free!!!
I smoked non tipped rollups,so something must be right with them.
Great product - appalling product support
Loved the product, it’s the closest I’ve come to smoking a real cigarette.
Great taste & good vapour, I havn’t had it long enough to comment on battery or cartomiser life but initial opinion on this is good.
The big problem is that Sky do not seem able to keep up with demand for it’s product. I patiently waited for my starter kit to be delivered (took 10 days) as they had warned me that it could take that long due to exceptionally high demand. Almost immediately after I had received the kit I bulk ordered some replacement tobacco cartomisers – still waiting for delivery. I have contacted customer support via email (no telephones allowed !!!) on a number of occasions who could only advise that they were out of stock 0f tobacco cartomisers and would fill my order as soon as they could. I asked if they had any cartomisers (any flavour/any strength )in stock and they told me that the only cartomiser not currently available was the tobacco one that I had ordered. As they could not give me a reliable delivery date I placed a 2nd order for cherry flavoured cartomisers and asked them to ship as a matter of urgency – offered to pay all additional shipping charges – Still waiting!!!
Sky have a great product but they will not see it’s full potential in the UK. as their customer support and inventory control systems are not capable of keeping pace with demand. Great pity!!
No product - bad service
I ordered and paid for my trial pack at the beginning of January 2012 and when it hadn’t arrived after about 10 days I contacted customer services. I had to look for the delivery information and ended up telling THEM that the item had been delivered to the wrong address. After being questioned about whether I lived or knew that address (I don’t on both counts) they said they would send out a new kit.
On 5 February 2012 I received an email including the following statement – ” I am truly sorry that you are experiencing a delay in receiving your SKYCIG order. Unfortunately, your order has been delayed due to a logistics issue that has caused us to be temporarily out of stock. This issue is currently being rectified and I expect your order to be dispatched to you next week.”
I have still not received the item!
On 22 February 2012 I sent another email informing customer services that the item had not arrived and that I would like a full refund. As yet I have not received a reply. Not even an automated one that acknowledges receipt of my email.
Not at all happy about all this.
i bought loads of cartomisers. 80 in all. the magic menthol, vanilla,cherry, were all brilliant, the mint jubilee were a total dissapointment. out of the 20 cartomisers i bought only 6 six lasted the same legnth of time as the cherry vanilla, menthol. most of the leaked when inhaling and you were lucky if the lasted more than 2 hours.
I realy dont want to stop smoking as it is a great stress releiver for me. Using Sky cig instead of the real thing is the perfect substitute. Fingers crossed I will never touch a real cig again. my partner thinks it is brilliant.
great product, bad service
The product is great I love it. The supply is the worsest ever. Starter packs do arrive, we purchased 4 so far and had no problem with that. If you want refills or batteries thats the bad thing it seems.
You do receive shipping confirmations but now after 4 weeks, still no shipment. They charge shipping but do not give you a tracking number. If you email support they tell you it is strange that there is no tracking number in the system. Of course there isn’t guys, you never shipped.
Well, at the moment I really do not know what to do. As much as I like skycig they don’t seem to work for me if I have weeks where I have to smoke normal cigarettes since I do not get curtomizers. I do not want that.
That is not the first time either. We needed new batteries before which took ages to arrive.
Great product, great service
Ordered my starter kit on Wed 25/1/12 delivered on the Saturday. Was given a Royal Mail tracking number so I could track it.
Have not smoked a proper cig since. Follow-up order went fine too. Ordered 3 packs of carts on Wed 8/2/12 delivered on the Friday (again was given a tracking number).
So all in all my experience of Skycig is a positive one.
Took my money when they had no stock
No stock but took my money…….
Placed the order for a starter kit and they took the money immediately. After 5 days emailed to find out what was happening with the order. 2 days later got an email say they were out of stock.
I replied to say I was cancelling the order and they should return my money. 22 days later and several emails they still have not refunded my money. I have registered a complaint against them with my credit card company.
They do not have a phone number so you can only contact via email.
If you want to save money and smoke in pubs/ resturants and maybe a bit healthier then buy this product.
THis product has not changed my smoking habits as I have swapped one for the other, however, Im saving money, smoking in places where the ban stops me, my home is smelling better with only one smoker, but Im working on that by buying my wife a starter kit. Get yourself into a rountine to charge the batterys and charger and you can enjoy this product with ease. Go for it what have you got to lose?
I ordered the starter kit 10 days ago and it has just arrived safetly. When placing the order it did state that due to demand there would be a 10 -15 day delay, so they have been fair.
To those above, do not give up hope!
Will report back when I have had a chance to try the product
ordered 2 weeks ago still no goods or confirmation of shipment/tracking no
i ordered the product. over 2 weeks ago and still no goods. £58 down the drain. they have responded to my many angry emails with your order will be with you on friday which comes and goes and no order. i have requested a refund based on their site claims that orders are shipped 1st class within 48hrs. they havnt responded-i have no refund or sky cigs. just £58 poorer-total rip off!!!” no phone number to contact sky cigs-i wonder why!
Hi all – this is Damien Scott, the Operations Manager from SKYCIG. Thank you for your patience on your recent orders. Over the last few years we have maintained a reputation of efficient shipping standards and the top quality product on the European market. As noted when you ordered your kit, we were experiencing a surge in demand and noted that it may take 8 additional days to dispatch you order.
By now, all of your kits should have arrived or are in transit, as the last of the backorders went out yesterday 17/2/12. In addition, our customer service team should have been in constant contact with you regarding the status of your order. Again, thanks for your patience and feel free to contact us with any of your needs and/or questions.
I ordered my sky cig 10 days ago and still haven’t received it.
If you have a question there is no one to call and it takes them a further 2 days to reply to an email.
I have been informed that my sky cig has been shipped and given a tracking number, but when you enter the tracking number into total mail, it says they have been advised by the sender that they will receive it on 10/2/12. It is now the 11th and still not showing.
I just don’t think that these will be a reliable company when ordering refills etc. as if it takes this long again I’ll just end up smoking real cigs again!
I will be returning this and ordering a Vape Stick.
I have no idea how long it’ll take for a refund. Could be weeks.